PEDIDOS NACIONALES (ESPAÑA)
Todos los pedidos nacionales serán enviados por medio de Inpost, lo cúal es más cómodo para el cliente ya que puede recogerlo en un punto de entrega (cerca de su domicilio) en cualquier horario si no se encuentra en casa. En alguna excepción se hará el envío por Correos (certificado)
Los pedidos se envían dentro de un plazo de 3-6 días laborales, recibirás un e-mail con tu número de seguimiento en cuanto se haya enviado.
Para cualquier duda, por favor contáctanos via nuestro instagram o por e-mail. Muchas gracias por ser nuestro cliente!
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COVID-19 DELAYS
Customers are experiencing delays on their orders. It will take a bit longer for your order to arrive to your destination, due to covid-19 and minimal staff working and the lack of international flights are influencing in delays. Please be patient during these hard times, we are all working hard to deliver your packages.
For US customers, please check the following link from USPS stating their delays with international orders:
https://about.usps.com/newsroom/service-alerts/
When will my order ship?
Orders are usually shipped between 3-5 business days, this is because all products are made to order.
Shipping
All orders are shipped with a tracking number. Once your order is shipped, you will receive an e-mail with all the information regarding your package.
EXCEPTION*
Patches orders will NOT be shipped with a tracking number if the shipping total is less than 8€.
How long will it take to receive my order?
Once shipped most domestic orders within Europe take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping (outside of Europe) delivery times may vary between 2 and 3 weeks. So please be patient!
United States, Canada and Mexico: Please allow 4-6 weeks for your package to be delivered, sometimes even up to 8 weeks. Covid has greatly impacted on USPS and Canada post thus having delays on deliveries.
South and Central America: Shipping time is anywhere from 6-8 weeks, sometimes even up to 3 months if it gets stuck in customs.
Australia: Our local post office isn't shipping to Australia at the moment. You're free to purchase anything from our shop and your package will remain "on hold" until our post office allows Australian packages to be shipped. Otherwise, we can ship it through a private Messenger company, shipping price for this is around 30-40 € (up to 1kg)
If your shipping option is the latter please send us a message!
Return and exchange policy
Since we make to order, ALL SALES ARE FINAL, and ITEMS CANNOT BE RETURNED OR REFUNDED. We understand that buying online can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out before placing your order.
Materials
All materials used are high quality. Each item is hand printed in high quality cotton garments, with ecological water based inks, which allows for a natural finish to the print, it won't feel "rubbery" to the touch. All shirts and face masks are 100% cotton with fabrics made in Spain.